Frequently Asked Questions

The following is a collection of frequently asked questions. If you cannot find the information you are seeking, please contact a showroom near you.

No. New Ravenna is a design and manufacturing company. Over 200 individual showrooms throughout the United States and Canada represent our products. Check first with the individual dealer to see if an appointment is required.

Please bring plans, pictures, or other ideas from around the web that you’re interested in. Each showrooms will have samples and catalogs containing our product offering. This will enable the sales associate or designer to better assist you during your visit.

Working with an interior designer or an architect is not required but can be very helpful if it falls into your budget.

Absolutely! You can substitute glass in designs depicted here in stone and vise-versa, and all colors can be substituted to suit your application. Also, all our designs can be changed as you wish and customized to fit your specific requirements. You can view and download a copy of our color charts under the menu heading “Design Tools”

There are a variety of finishes available: polished, honed, tumbled, Venetian honed, SeaGlass™ and hand-chopped tumbled. Your local dealer can describe in detail the aesthetic nuances of any of these finishes.

The product cost is based on the materials chosen so, there could be an increase from the “standard” or pictured design. But, conversely, the cost could decrease based on materials chosen. It solely depends on template size, material, and color choices.

We do not install our mosaics. You should engage with installer in your locality. Most likely, the showroom from which you purchase the product can offer suggestions.

Presently, we do not offer online purchases.

Many of our products found in magazine features are posted to our website under the menu heading “New Ravenna News“. Or, take the magazine ad with the name, month, and page number to your local showroom dealer and they will be able to source the product for you.

Please see the most current New Ravenna Mosaics catalogs which you can flip through under the menu heading, “Catalogs”.

Yes, check with your local showroom dealer for details.

Please find the showroom nearest to you by visiting our showrooms page.

Please visit your local showroom to obtain samples.

Please visit your local showroom to place an order.

All financial transactions are made with your local showroom. Please check with them to see what types of payment they accept.

Shipping costs are determined by the weight, quantity (volume), and destination of the product. Actual costs can only be determined when the product is ready to ship.

Your showroom sales associate will be able to provide this information after you have placed the order. Generally, New Ravenna can accommodate most shipping requests.